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FAQ

1. Is it safe to mail jewellery?

Yes, we ship our jewellery by trusted carriers such as FedEx and Royal mail. All our shipments are fully insured by the postage company.

2. Is shipping free?

All orders are subject to a shipping fee OR Yes. Shipping is free.

3. Do you ship internationally?

We are happy to cater to shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please Email us (Email) for more information

4. What are my shipping options?

We ship our jewellery by trusted carriers like FedEx and Royal mail, depending on the destination. Email us (Email) for more information

5. How long does it take to get my order?

All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location. Email us (Email) for more information

6. How do I track my order once it has been shipped?

An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment. Email us (Email) for more information

7. Am I liable for my jewellery order while it is being shipped?

You are not liable for your jewellery order while it is being shipped. All our shipments are fully insured by the postal company. Email us (Email) for more information

8. If I paid for shipping and return my item, do I receive a refund on the shipping fee?

No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.

9. What are my payment options?

We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal Checkout.

10. Do you offer repair services?

We do offer repair services under the lifetime warranty for manufacturer defects. Please Email us (Email) for more information

 

Do you have a question we haven’t answered? Please Email us (Email) for more information or alternatively write to us (email).